![]() They listen to a list of options and advance through one menu, then another, until they are put into a queue to speak with a representative. Then they listen to a recording telling them the number belongs to your business, which they already know. So how do your site visitors go from viewing your page to speaking with you? Right now, they probably see a string of numbers, which they need to transcribe into their phone. The Yellow Pages are a relic, and while business cards and mailers have their role, interested buyers will look your company up prior to starting the conversation. Today’s phone calls begin with an online search. The logical conclusion is the already-installed browser. The solution must be software-based, but asking your callers to install an application just to speak with you would be ridiculous. The concept of sayso, put simply, applies the convenience of online text chat to personal, one-to-one voice or video calls.įirst, how do we address the issue of legacy devices? Buying new equipment for an office is easy, but going to the homes of all your callers and swapping out their old phones with new hardware isn’t exactly an option. For customers who wish to see their phone system join the digital revolution in a more tangible way, read on for a brief explanation of sayso. ![]() More accurately, the future is clear, we’ve had our eyes on it for a while, and it’s finally realistic to begin publicly moving in that direction. If this feels like a buildup to some announcement that “the future is now,” you’re partially right. For example, a healthcare provider may wish to embrace new technology with open arms, but they can’t do so if it means abandoning the patients who try to call them on a decades-old landline. However, it makes sense when you consider the millions of legacy devices that need to be supported. Technical advancements are remarkable but not always apparent to the person calling in. It’s a difficult thing for us to admit because we’re proud of how we’ve been able to offer previously out-of-reach capabilities to smaller and new businesses. There have been constant quality-of-life improvements over the years, such as desktop & mobile applications untethering workers from their desks or real-time alerts for call center managers, but if someone woke from a 50-year coma, they’d probably recognize phone numbers and dialpads and figure out the core functionality. In his spare time, he likes to cook and watch TV.Progress has typically moved slower in the business telecom space. He is also a laid back individual who enjoys spending time with his family and friends. James is also an experienced collaborator and is always looking for ways to improve efficiency and collaboration in his projects.James is passionate about his work and finds great satisfaction in collaborating with coworkers. He has worked on a wide variety of projects both internally and externally. He has a wide variety of experience in various software engineering languages. James has been with OnSIP for almost 2 years. He has a logic and profitability mindset, along with attention to detail and a very sharp eye for detail. This experience (in conjunction with his terrific English/communications skills) has prepared James well both for professional work and for interacting with others in a high-stress environment. Carnegie Mellon Universityeducated him in computer science, and he has since been handling a lot of the business and infrastructure aspects of large scale online projects. James Criscuolo's educational background and work readiness based on his past educational experience:James Criscuolo’s educational background and work readiness background are very much in line with those we see in many other successful professionals. He also has experience in program development and has a degree in Computer Science from Alcoa University. With Qiying Corporation, James worked on various projects in the areas of data entry, email, and Siebel systems. From 2002-2005, he was an Engineer at Parachi and later, Qiying Corporation. in Computing from Alcoa University in 2002. James Criscuolo has experience inovieoring software.
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